RETURNS

ORDER

Can I change my order once I have placed it?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our warehouse is constantly processing your orders sometimes we may be unable to edit your order as it may already have been processed.

RETURN CONDITIONS

Can I return an item?

We are happy to accept your item for return if you change your mind or for incorrect selection of item, for a credit note. On the strict conditions:

  • That the item is within 30 days of purchase.

  • The product is exact same condition as it was received/sent.

No returns on sale items, for change of mind.

How do I return an item?

Fill out your The help form on our site with order number and reason for the exchange you can find the form at the bottom of our website. Or simply call us and we can assist in processing the return.

For returns you may send your item/s back to the address below via a trusted post method. 

Cards R Us
Att: Returns
Po Box 355
Condell Park
Sydney, NSW
Australia, 2200.

Signature on delivery is recommended and keeping your tracking number. We are unable to take responsibility for lost parcels.

What happens next?  Returned products are first assessed, you will then be notified when/if your return has been accepted. In most situations you will be issued with a credit note via email. This credit note lasts up to 3 years from issue date. If your return does not satisfy all the conditions for return it will not be accepted and will be returned to you.

FAULTY ITEMS

I received a faulty item. What should I do?

In the unlikely event that you receive a product that is faulty we are happy to help you out with a replacement or refund if the product you have purchased is:

  • Significantly different from the description shown

  • If it is faulty/ damaged

We do not offer refunds for change of mind

AFTERPAY AND ZIPPAY

If you wish to return your products change of mind you are eligible for a credit only. Your credit note will last 3 years from the date of issue. You are only eligible to receive a full refund via Afterpay or ZipPay if the goods are faulty and can't replaced or are not as described.

 

Do my payments stop if I return an item I bought on AfterPay or ZipPay?

You still have to continue paying your payments as you will be issued with a store credit for the full amount that you paid originally, which you may use straight away. Credit notes last for up to 3 years.

SECURITY CHECKS

You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another person's card or details without consent, we will not hesitate to report them to the Australian Federal Police.

 

COVID-19 

Note we are currently experiencing slight shipping delays due to covid. You are are able to keep up to date with your shipment via the Aus post tracking number we have provided.

 

CONTACT US:

If you need further assistance regarding our policy we recommend contacting us via phone(Office Hours Mon-Sat 9am-5pm AEST)